FAQ

General Questions

1. What is Flasro?

Flasro is a premium brand specializing in high-quality men’s jackets. We design and manufacture a variety of styles to suit different occasions, offering a perfect combination of style, comfort, and durability.

2. Where is Flasro located?

Flasro operates primarily in France, but we ship internationally to many countries around the world.

3. How can I contact Flasro?

You can reach our customer support team by email at support@flasro.shop. We’re here to assist you with any inquiries.

Orders & Payments

4. How do I place an order?

To place an order, simply browse our collection, select your preferred items, and proceed to checkout. You’ll be prompted to enter your shipping information and payment details before completing your order.

5. What payment methods do you accept?

We accept a variety of payment methods, including:

Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
Digital Wallets (PayPal, Apple Pay, Google Pay)
Bank Transfers (available on request for large orders)
Flasro Gift Cards

6. Is my payment information secure?

Yes. We use SSL encryption to ensure all your payment details are processed securely. Flasro partners with trusted, PCI-compliant third-party payment gateways to handle all transactions.

7. Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of purchase. After this time, the order will be processed, and we may not be able to make changes or cancel it. Please contact our customer support team immediately if you wish to make adjustments.

Shipping & Delivery

8. Do you offer free shipping?

Yes, we offer free shipping on all orders within the France and the United Arab Emirates.

9. How long will it take to receive my order?

Order processing takes 1 to 3 business days (Monday to Friday). Once processed, delivery typically takes 7 to 15 business days (Monday to Friday), depending on your location.

10. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress.

11. Do you ship internationally?

Currently, we offer free shipping within the France and the UAE, and we are working to expand our international shipping options. Please contact our customer support team for more information about shipping to your location.

Returns & Refunds

12. What is your return policy?

We accept returns within 30 days of receipt for items that are unused, unworn, and in original condition. Please refer to our [Return and Refund Policy] for complete details on how to initiate a return.

13. How can I return an item?

To return an item, contact our customer support team at support@flasro.shop] to request a return authorization. Once your return is approved, we will provide you with instructions for shipping the item back.

14. How will I receive my refund?

Once your return is processed, we will issue a refund to the original payment method used for the purchase. Refunds typically take 7 to 10 business days to appear in your account.

Sizing & Fit

15. How do I find the right size?

We provide a detailed Sizing Chart on our website to help you find the best fit for your measurements. If you’re unsure about your size, feel free to reach out to our customer support team for personalized assistance.

16. What if my jacket doesn’t fit?

If your jacket doesn’t fit, we offer returns and exchanges within 30 days of purchase. Please refer to our Return and Refund Policy to initiate an exchange for a different size.

Product Care

17. How should I care for my Flasro jacket?

We recommend following the care instructions on the label inside your jacket. For specific fabric care, please refer to our Care & Instructions page, which provides detailed advice on how to keep your jacket looking its best.

18. Can I clean my jacket at home?