1. SHIPPING:

We offer free standard shipping to the United States and the United Arab Emirates. Orders are processed within 1-3 business days, delivered within 7-15 business days. Real-time tracking provided. Contact us for any assistance.

2. RETURN:

Our return policy allows for returns within 30 days of delivery, with no restocking fee and free return shipping. Items must be in new, unused condition with original packaging. Refunds are processed within 7 business days. Contact us for exchanges or damaged items.

General Care Tips

• Read the Care Label: Always check the care label inside your jacket for specific washing and care instructions.
• Spot Clean When Possible: For small stains or dirt, we recommend spot cleaning with a mild detergent and warm water. Gently blot the area with a soft cloth, avoiding harsh scrubbing to protect the fabric.
• Avoid Excessive Washing: Frequent washing can wear down the fabric and alter the jacket’s fit. Wash only when necessary.

Fabric-Specific Care

Leather & Faux Leather Jackets

• Cleaning: Wipe down with a damp cloth to remove dust and dirt. For stubborn stains, use a leather cleaner suitable for your jacket type.
• Storage: Store your leather jacket in a cool, dry place, away from direct sunlight. Use a padded hanger to maintain its shape.
• Conditioning: Leather jackets may benefit from conditioning once or twice a year to prevent drying out and cracking.

Wool & Wool-blend Jackets

• Cleaning: Dry clean only to maintain the integrity of the fabric.
• Storage: Store in a breathable garment bag to prevent moths and preserve the shape of your jacket.
• Pilling: Light pilling may occur over time. Use a fabric comb to remove pills gently.

Cotton & Synthetic Fabric Jackets

• Washing: Machine wash on a cold, gentle cycle with like colors. Avoid using bleach or fabric softeners.
• Drying: Air dry your jacket by laying it flat or hanging it on a padded hanger. Avoid tumble drying as it can cause shrinkage or damage the fabric.
• Ironing: If necessary, iron on a low setting. Always iron through a cloth to avoid direct contact with the fabric.

Down & Insulated Jackets

• Washing: Machine wash on a gentle cycle with cold water and a mild detergent. Close all zippers and fasten any Velcro.
• Drying: Tumble dry on a low heat setting with a few clean tennis balls or dryer balls to help maintain the jacket’s loft and warmth.
• Storage: Store in a cool, dry place, and avoid compressing your down jacket for long periods to retain its insulating properties.

Waterproof & Water-Resistant Jackets

• Cleaning: Follow the fabric care instructions, but ensure you use a mild detergent that does not strip the jacket of its water-repellent coating.
• Reproofing: After multiple washes, you may need to reapply a water-repellent treatment to restore its waterproofing properties. This can be done with sprays or wash-in treatments designed for technical outerwear.

Additional Tips

• Avoid Harsh Chemicals: Do not use bleach, fabric softeners, or harsh stain removers, as they may damage the fabric or compromise the jacket's finish.
• Dry Cleaning: If your jacket is labeled for dry cleaning, we strongly recommend professional care to maintain its original appearance.
• Storage: Always store your jacket in a cool, dry place away from direct sunlight to prevent fading or damage.

Need Assistance?

If you have any questions or need further care advice specific to your jacket, our customer support team is here to help. Contact us at:

Phone: +33756756540

Email: support@flasro.shop